Frequently Asked Questions
What kind of parts will be replaced on my vehicle?
There are three different types of parts that we use and often times this depends on what your insurance company policy will cover:
New - (OEM) or Original Manufacturer Parts.
Aftermarket Parts – These are new parts but not from original vehicle manufacturers, such as Toyota, Honda, etc.
Used Parts - These are parts taken off of vehicles exactly like yours but are not damaged. These parts are carefully inspected by us and we will not accept used parts that are rusted or damaged.
How do you match the paint?
All of our paint is customized and mixed on site to match your vehicle. Your vehicle is painted in a dirt and dust free paint booth which has a completely separate furnace from our shop area. Once painted, the vehicle is then baked dry in the paint booth, which is the best possible process to match a factory finish.
After vehicle is completed - it goes into the doll up area where it is cleaned and washed and carefully inspected before you pick it up.
Can you save my deductible?
If your claim is $1000.00 and your deductible is $200.00, the insurance company will pay $800.00 and you are responsible for the $200.00. Occasionally, a customer will ask if we could ‘bury’ the deductible. An inflated estimate is a form of insurance fraud and D.C. Collision does not and will not participate in insurance fraud. We are an honest business and have a very high standard of integrity.
Can you match the price of the shop down the street?
The old adage ‘you get what you pay for’ is true. Some shops do not have spray booths and paint vehicles on the floor (a hazard to the environment). Others may not have all the correct equipment, such as a frame machine or specific welders, for a safe and proper repair. D.C. Collision has the most modern equipment and trained technicians available for safe auto body repair and the correct equipment in order to maintain the integrity of your vehicle.
Can I buy my own parts?
Buying your own parts for a repair is like bringing your own steak to a restaurant. Also, who would warranty these parts if there is a problem? D. C. Collision purchases parts from trusted vendors who we have done business with for forty years, and who cover their warranties. What if a customer buys their part off of the Internet or a private seller, and it is the wrong part of does not fit properly? Be cautious if you think you could save money by purchasing your own parts. A legitimate auto body repair facility cannot warranty parts they do not purchase.